FAQ
Frequently Asqued Questions
PRODUCT & STOCK
Are all your products designed in house?
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Where are the materials you use from?
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Where are your shoes made?
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How can I know if a product is in stock?
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Can you assist with sizing?
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Can I get sized in person?
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SHIPPING & RETURNS
Will I receive any tracking information? How do I track my order?
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Do you offer International Shipping?
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Do you offer express shipping?
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Can I modify the shipping address?
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Can I pick my order in Store?
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Where is my order?
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What's your return policy?
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Can all items be returned?
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Do you ship to APO & FPO?
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ORDERS & PAYMENTS
Which Payment methods do you accept? Do you accept Alipay?
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Can I shop in my local currency?
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Will I have to pay import duties?
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Does Meermin deduce VAT on non-EU orders?
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MTO GROUPS
What is a Made To Order Group?
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How do MTO Groups work?
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Is there any fee or upcharge on MTO Groups?
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Can MTO items be returned?
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When will my MTO Order ship?
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Want to make a suggestion for upcoming MTOs?
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REWARDS
How do I join the Loyalty Program?
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How do I earn points?
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How do I redeem my points?
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How do I access the next Tier level?
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How do I receive points for referring a friend?
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Can I rewards be combined with other promotions?
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I've made a purchase but I can't see my points in my account
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I returned an order. Where did my points go?
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I've ordered before. Do I still receive points on these orders?
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Subscriber Monthly Giveaway Information
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